How can we help?

I haven’t received my verification email

Check your spam or junk folder first. On the verification screen, choose Resend verification email. After following the link in the email, return to The Game Project and choose Check Status.

I’m being asked to link an existing account

This means an account using the same email address already exists. Choose the matching account to keep its collection and link your sign-in methods. Only choose Create New Account if you intentionally want a separate, empty account.

I still can’t access my account

Try signing out, closing the browser tab and signing in again. If your account appears suspended or the problem continues, contact support from the email address associated with your account.

What files can I upload?

Intelligent Import accepts CSV and Excel files (.csv, .xlsx and .xls) up to 10 MB and 5,000 rows. Multi-sheet workbooks are supported, and a sample CSV template is available from the import screen.

How does the import process work?

Open Intelligent Import in the app and select your file. Confirm how your columns map to The Game Project, let the import analyse and match the rows, then review the results before finalising them. An upload can be resumed from the same screen while it is in progress.

Why did my upload fail?

Confirm the file type and size, then check that the first row contains column headings and that the game titles are in a consistent column. If a workbook has multiple sheets, select the sheet containing your collection. Keep the original file until you have reviewed the completed import.

How do I export my collection?

In the app, open your profile and choose Export collection under Data Management. The download is a formatted Excel workbook containing your complete collection.

How do I request access, correction or deletion?

For a privacy request involving your personal information or account, email privacy@thegameproject.net from your account email address. See the Privacy Policy for more information.

Try these steps first

1. Refresh the page and try the action again once.
2. Sign out and back in if the problem relates to your session or account.
3. Try a private browsing window or a current version of another browser.
4. Note the exact error message and what you were doing when it appeared.

Reporting harmful or unlawful content

Content and safety reports are handled separately. Email safety@thegameproject.net with enough information to identify and assess the content.